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IT Support Specialist

3 weeks ago

Pasay, National Capital Region, Philippines MicroSourcing International, Inc. Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at MicroSourcing International, Inc. As an IT Support Specialist, you will be responsible for providing technical assistance and support to internal stakeholders.

Key Responsibilities
  • Manage and resolve IT requests through the entire lifecycle while updating relevant teams and acting as an escalation point for level 1 support.
  • Proactively assist in the monitoring and maintenance of applications and systems by investigating, resolving, and escalating issues or queries.
  • Provide exceptional customer experience via phone, chat, and self-service to troubleshoot solutions for hardware and operating systems issues that affect our users.
  • Work with the IT Service Desk team lead to identify and propose application systems enhancements.

Requirements

  • 3 to 5 years of IT experience.
  • MSP Experience preferred.
  • Strong English language communication and comprehension skills.
  • Strong analytical troubleshooting skills (all troubleshooting is completed over the phone).
  • Strong documentation practices.
  • Strong communication skills/phone manner.
  • 365 Admin experience (Exchange/Azure/Endpoint Manager - Preferred).

Benefits

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.