Customer Service Representative

21 hours ago


Manila, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at ConnectUs Marketing Solutions Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through outbound calls, resolving customer queries, and closing sales.

Key Responsibilities:
  • Make outbound calls to customers to gather feedback, generate leads, and promote products or services.
  • Respond to inbound calls to resolve customer complaints, answer questions, and close sales.
  • Update customer relationship management (CRM) software with accurate and timely information.
  • Respond to customer emails and provide timely resolutions to their inquiries.
  • Create reports using Microsoft Office and Google Drive to track customer interactions and sales performance.
  • Meet service level agreements set forth by the company.
Requirements:
  • Excellent English communication skills.
  • Typing speed of at least 40WPM.
  • Ability to work under pressure and multitask.
  • Customer orientation and ability to adapt to different personalities.
  • Intelligent and able to learn quickly.
Equipment Requirements:
  • Hardware: Laptop/Desktop with at least Pentium processor and 8 GB RAM.
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
  • Internet connection: Wired connection with minimum of 10 Mbps.
  • Software: Microsoft Office, PDF reader, Anydesk, Gdrive, and Skype.
Why Join Us?
  • Permanent work-from-home opportunity.
  • Full-time and long-term employment.
  • Government-mandated benefits, health benefits, leaves, bonuses, and other incentives.
  • Salary based on skills, attitude, performance, and attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.


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