Metacom Support Specialist

4 days ago


Angeles City, Central Luzon, Philippines Metacom Full time

We're seeking a detail-oriented and empathetic Customer Service Representative to join our team at Metacom. In this role, you'll have the opportunity to make a meaningful impact on our customers' experiences.

Job Overview

This is a day shift position that requires working onsite. As a Customer Service Representative, you'll be the first point of contact for our customers, handling their inquiries, complaints, and feedback in a professional and courteous manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues promptly and effectively.
  • Collaborate with internal teams to provide seamless support and escalate complex issues when necessary.
  • Maintain accurate records of customer interactions and feedback to inform process improvements.
Requirements and Qualifications
  • Bachelor's degree from an accredited institution (completed).
  • A minimum of 3 months of experience in customer service, preferably with a focus on voice communication.
What We Offer
  • Paid Time Off (PTO) to recharge and maintain work-life balance.
  • HMO Plus coverage for employees and their dependents, ensuring comprehensive health benefits.
  • Regular opportunities for paid training and skill development to enhance your career growth.
  • A 13th Month Pay bonus as a gesture of appreciation for your hard work and dedication.
  • Company-sponsored trips or retreats to foster team bonding and camaraderie.


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