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Online Store Experience Director

3 weeks ago

Makati City, National Capital Region, Philippines Recooty Full time

About the Role

We are seeking a highly motivated Ecommerce Operations Manager to join our team at Recooty. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our ecommerce stores, ensuring seamless customer experiences and driving sales growth.

The ideal candidate will have a strong background in ecommerce and store operations management, with a minimum of 5 years' experience in sales operations in a retail environment. They will possess excellent analytical and problem-solving skills, with the ability to communicate effectively across multiple stakeholders.

  • Key Responsibilities
  • Ensuring the timely and accurate execution of ecommerce operations, including staffing, stocking, promotions, fulfillment, and more.
  • Responsible for making sure that all stores under their leadership are staffed correctly at all times: fulfillment, customer service, order management.
  • Conducts periodic site check and test transactions to ensure the operations are smooth.
  • Forecast sales figures and inventory requirements for each store, coordinate with Warehouse Department to ensure proper stocking.
  • Work with Merchandising and Marketing to determine store merchandising that is easy to navigate and has high conversion potential.
  • Work with Technology Team to implement changes on Shopify's front-end or back-end systems to increase conversion or improve operational processes.
  • Oversees each store's profitability - constantly reviews store sales numbers, cost of inventory, operational expenses and inventory loss.
  • Manage improvement projects on inventory management, sales reporting, marketing reporting, technology implementations, etc.
  • Report on ecommerce operations metrics, project progress, lessons learned and recommendations.
  • Abide by the same internal systems, procedures and policies as all team members.
  • And other related tasks as needed.

Requirements

  • Minimum 5 years work experience in sales operations in a retail environment such as fashion, FMCG, grocery, etc.
  • An understanding of the value of brands and the ability to communicate brand values.
  • Highly proficient in various technologies, able to learn and adopt new technologies quickly.
  • Experienced in stock and inventory management.
  • Experienced in delivery and logistics management.
  • Experienced in customer service.
  • Experience in managing training, mentoring and supervising new team members.
  • Proven track record in sales and relationship development.
  • An established track record in meeting deadlines, achieving store KPI and Sales Quota.
  • Above average English language skills written and oral, good grammar.