Operations Supervisor

3 days ago


Cebu City, Central Visayas, Philippines Wipro Technologies Full time
About the Role

As a seasoned Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our collections team.

Your primary objective will be to manage collection operations and customer servicing processes, ensuring timely resolution of outstanding issues and effective communication with Senior Management.

This is a challenging opportunity to drive productivity and efficiency while analyzing reports and identifying significant variances.

The ideal candidate will have experience in collection process management and the ability to build and motivate teams.

Responsibilities:

  • Managing collection operations/customer servicing process on a day-to-day basis
  • Independently resolving outstanding issues and communicating/escalating problems to Senior Management
  • Driving productivity and efficiency
  • Analyzing reports and determining authenticity of the report, and ability to identify significant variances
  • Complete ownership of deliverables of team and handling escalations
  • Attending daily calls with customer and explaining the status/progress of deliverables
  • Responding to customer queries on deliverables
  • Helping team members to fix the issues in daily activities
  • Acting as first/second level of escalation on delivery issues
  • Supervising Lead Analysts, Senior Analyst, and Analyst
  • Ensuring all reference data related activities are completed as per client expectations
  • Meeting TAT and error-free delivery
  • Contributing to process streamlining and improvement
  • Planning and prioritizing all projects handled by the team
  • Ensuring Checklist, Metrics, and EOD activities are completed and signed off
  • Ensuring timely updates/review of SOPs, Issue Logs
  • Ensuring adherence/managing KPI and SLAs on an ongoing basis
  • Monitoring and ensuring closure of daily/weekly and monthly deliverables in various aspects of aged outstanding items
  • Ensuring attrition targets are not breached
  • Managing a team of agents in customer-driven environment
  • Manage operations through end-to-end planning, metrics review, and root cause analysis
  • Manage Client relationship as part of operations delivery
  • Drive change by successful implementation of process improvement recommendations
  • Reviewing overall staff performance and recommending training needs
  • Liaising with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery


  • Cebu City, Central Visayas, Philippines Nabati Philippines Full time

    The Operations Supervisor reports to the Finance Operations Manager and is responsible for supporting in reducing operational costs, monitoring the assigned EDD/s compliance with operational policies, and keeping up-to-date with the progress of administrative works.EDUCATION: BS/BA in Business Administration, Management, Finance, or a relevant...


  • Cebu City, Central Visayas, Philippines MinebeaMitsumi Philippines Full time

    Job Title: Operations SupervisorJob OverviewWe are looking for an experienced Operations Supervisor with a strong background in production processes and a proven track record of managing and optimizing manufacturing operations. As a Production Supervisor, you will play a key role in ensuring efficiency, quality, and safety in our production environment.Job...

  • Operations Supervisor

    2 weeks ago


    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Salary: Php 25,000 to Php 35,000Job Summary:We are seeking a dynamic and experienced Operations Supervisor to lead a team within our Customer Service function, specializing in post-sale technical and non-technical support. This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for delivering...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Salary Range: Php 25,000 to Php 35,000Job Summary:We are seeking a dynamic and experienced Operations Supervisor to lead a team within our Customer Service function, specializing in post-sale technical and non-technical support. This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Salary Range: Php 25,000 to Php 35,000Job Summary:We are seeking a dynamic and experienced Operations Supervisor to lead a team within our Customer Service function, specializing in post-sale technical and non-technical support. This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for...


  • Cebu City, Central Visayas, Philippines Aleph Talent Solutions Corporation Full time

    Job Opportunity: Depot Operations SupervisorLocation: Paknaan, Mandaue CitySalary Range: PHP 20,000 - PHP 29,000A trusted name in the food manufacturing industry, is looking for a motivated and results-driven Depot Operations Supervisor to join our growing team in Paknaan, Mandaue City. If you have a passion for operations, logistics, and team leadership, we...

  • Operations Supervisor

    4 weeks ago


    Cebu City, Central Visayas, Philippines Neksjob Full time

    Location: Cebu Salary: PHP 30,000 - 35,000 (up to PHP 40,000 with 20% Night Differential)Schedule: Shifting Schedule (Mostly Night Shift)Start Date: ASAPAre you a skilled leader with a passion for customer service? We're looking for an Operations Supervisor to manage a dynamic customer service team and improve daily operationsWhat You'll Do: Supervise...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Job Title: Operations Supervisor (Night Shift)Location: Cebu InsularSchedule: Shifting Schedule (Predominantly Night Shift)Salary: PHP 30,000 - 35,000 (up to PHP 40,000 with 20% Night Differential)Start Date: ASAPJob Description:We are looking for an experienced Operations Supervisor to oversee and manage the implementation of short-term activities within...


  • Cebu City, Central Visayas, Philippines Treasure Island Industrial Corp. Full time

    **The Ideal Candidate:**We are looking for a dedicated Manufacturing Supervisor who can effectively manage and lead a team. The ideal candidate will have a degree in Industrial Engineering and relevant work experience. Strong problem-solving and decision-making skills are also essential for success in this role.The responsibilities of this position include...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a dedicated Accounting Supervisor to support our operations. As a key member of our team, you will be responsible for ensuring accurate financial reporting and compliance with relevant regulations.ResponsibilitiesManage and oversee accounting functions, including financial reporting and payroll processingDevelop and...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    We are seeking a skilled Operations Supervisor to oversee and manage the implementation of short-term activities within our team. In this role, you will utilize your expertise to lead daily operations, improve processes, and ensure the efficient delivery of customer service across various channels.About the JobManage customer service operations, including...

  • Supervisor

    3 weeks ago


    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    "Responsibilities:A Supervisor's main goal is to manage a team of employees by providing constant feedback and communicating the company's goals. Some of their primary day-to-day responsibilities include:- Managing the workflow of their employees, creating team schedules and delegating tasks- Assessing the work performance of their employees and identifying...


  • Cebu City, Central Visayas, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    **Job Description:**The Equipment Operations Supervisor will be responsible for maintaining and repairing all kitchen equipment and machinery, as well as supervising the culinary team to ensure efficient food production and service.**Key Responsibilities:*Maintain all kitchen equipment and machinery in good working order.Supervise the culinary team to ensure...

  • Supervisor

    1 week ago


    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Salary: PHP 25,000 – PHP 35,000Work Setup: HybridJob SummaryWe are seeking an experienced Customer Service Operations Supervisor to oversee and manage both technical and non-technical support functions. This role ensures efficient and professional customer service through remote support (phone, chat, text) and in-person service operations at distribution...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Overview:We are seeking an experienced Operations Supervisor to join our team at TASQ Staffing Solutions. This role will be responsible for overseeing the day-to-day operations of our customer service department, ensuring that all customers receive exceptional support.Key Responsibilities:Shift Management: Supervise a team of customer service...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    The Engagement Supervisor is responsible for providing general customer service, including post-sale technical and/or non-technical support to business and end-consumer customers. You will be engaged in high-volume inquiries, customer issue analysis, and resolution. The role also includes managing interactions in a distribution center or walk-in customer...

  • Engagement Supervisor

    2 weeks ago


    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    The Engagement Supervisor is responsible for providing general customer service, including post-sale technical and/or non-technical support to business and end-consumer customers. You will be engaged in high-volume inquiries, customer issue analysis, and resolution. The role also includes managing interactions in a distribution center or walk-in customer...


  • Cebu City, Central Visayas, Philippines MinebeaMitsumi Philippines Full time

    Are you an experienced Manufacturing Supervisor looking for a new challenge? MinebeaMitsumi Philippines is currently seeking a skilled Manufacturing Supervisor to join our team.Job Responsibilities:Supervise and motivate a team of employees to achieve production goals and quality standards.Oversee daily operations to ensure that production runs smoothly and...

  • IT Supervisor

    5 days ago


    Cebu City, Central Visayas, Philippines COFICAB PHILIPPINES INC. Full time

    As one of the Global leading businesses in automotive Cables and Wires and as part of its incredible expansion, COFICAB Group is recruiting an: IT SupervisorJob purpose:Leads maintenance and operations of plant's IT infrastructure covering servers, networks & security systems under acceptable service levels and infrastructure availability rate to ensure...


  • Cebu City, Central Visayas, Philippines Dexcom Full time

    Transforming Support ExperiencesDexcom's Technical Support team is committed to revolutionizing the way we interact with customers. As a Technical Support Supervisor, you'll be at the forefront of this movement, leading a team that embodies our values of innovation, passion, and excellence.Your Responsibilities:You'll oversee day-to-day operations, ensuring...