Business Process Innovation Specialist

22 hours ago

Lipa City, Calabarzon, Philippines beBeeTransformation Full time $108,000 - $118,000
Job Overview

This role involves driving transformation in the service experience.

You will be a key contributor to delivering world-class service through operational excellence and strategic enablement.

About the Position

As a specialist, you'll own specific business problems within the service journey and drive process redesign, supported by targeted automation and AI applications.

Responsibilities
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with stakeholders to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.

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