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IT Solution Architect

2 weeks ago

Quezon City, National Capital Region, Philippines Monroe Consulting Group Full time

Executive recruitment company Monroe Consulting Group Philippines is seeking a skilled ServiceNow Engineer to join its team. The ideal candidate will design, develop, and implement solutions on the ServiceNow platform to support both internal and external customers.

  • Key Responsibilities:
  • Develop custom applications, workflows, and scripts on the ServiceNow platform.
  • Configure and customize ServiceNow modules (e.g., Incident, Problem, Change, and Service Request Management).
  • Create custom reports and dashboards for IT operations insights.

Implementation and Integration:

  • Implement upgrades, migrations, and integrations with other IT systems.
  • Troubleshoot and resolve ServiceNow-related technical issues.

Support and Maintenance:

  • Provide ongoing system support and maintenance.
  • Monitor system performance and ensure optimal functionality.
  • Stay updated with ServiceNow features and best practices.

Essential Duties:

  • Develop and administer ServiceNow infrastructure.
  • Implement and maintain Discovery and Cloud Provisioning using the CMDB.
  • Build, patch, and troubleshoot MID Servers and Discovery Patterns.
  • Diagnose system incidents and develop workarounds or fixes.
  • Translate business requirements into sustainable ServiceNow solutions.
  • Automate tasks and processes using scripting.
  • Maintain technical and process documentation.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Networking, or Engineering preferred.
  • At least 5 years of IT experience (help desk support in an ITIL environment).
  • Strong understanding of ITIL processes and ServiceNow best practices.
  • Proficiency in ServiceNow configuration, customization, scripting (JavaScript, AngularJS), SQL, and database concepts.
  • Experience with ITOM, ServiceNow Discovery, and Agile project teams.
  • Strong problem-solving, analytical, communication, and interpersonal skills.
  • Willingness to work onsite in Mandaluyong City and on a permanent night shift.

Key Expectations:

  • Be punctual and maintain excellent client service.
  • Understand client needs and deliver tailored solutions promptly.
  • Exhibit eagerness to learn and accept new challenges.
  • Adhere to company policies and guidelines.