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Senior Customer Service Representative
1 week ago
Transcom Worldwide Philippines, Inc. is searching for a seasoned Team Leader to take charge of our team's operations.
About the PositionThe Team Leader will be responsible for overseeing team performance, improving quality, and enhancing customer satisfaction. They will also be accountable for identifying areas for improvement and implementing solutions to drive business growth.
Main Responsibilities- Oversee team performance and identify areas for improvement.
- Implement strategies to improve quality and customer satisfaction.
- Develop and maintain accurate records and reports on team performance.
- Collaborate with other teams to achieve organizational goals.
- Provide coaching and guidance to team members.
We are looking for a dedicated and results-driven individual with excellent leadership and communication skills to join our dynamic team.
