Business Integration and Compliance Officer
7 days ago
We are seeking an experienced Insurance Operations Manager to join our team at Igloo Insure. As a key member of our operations team, you will be responsible for overseeing the local operations in the Philippines, ensuring seamless coordination of claims processing, after-sales support, and customer service.
The successful candidate will have a deep understanding of regulatory compliance, particularly in alignment with the Insurance Commission of the Philippines. You will develop and implement process flows that ensure efficiency, accuracy, and compliance with local and regional regulations.
Key Responsibilities
- Manage the performance and development of the operations team, fostering a culture of continuous improvement and excellence.
- Collaborate closely with cross-functional teams to align operational processes with business objectives.
- Lead the claims processing function, ensuring timely and accurate handling of claims in line with company policies and client expectations.
- Provide operational support to other Southeast Asia offices, sharing best practices and ensuring consistent operational standards across the region.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 to 7 years of experience in operations management within the insurance or financial services industry.
- Strong knowledge of insurance products, claims processes, and regulatory compliance in the Philippines.
- Experience leading teams and managing cross-functional projects.
- Excellent communication, leadership, and problem-solving skills.
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