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Call Center Agent Job Opening

3 weeks ago

Davao City, Davao, Philippines Metacom Careers Full time

Are you a motivated and results-driven individual looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and supporting business growth? If so, we encourage you to apply for our Call Center Agent job opening

As a Call Center Agent, you will be responsible for handling customer inquiries and complaints related to telecom services, including mobile plans, internet services, cable, and technical troubleshooting. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring high levels of satisfaction and loyalty.

Key responsibilities of this role include:

  1. Responding to customer inquiries and resolving issues related to telecom services.
  2. Escalating complex customer complaints to senior representatives or managers as needed.
  3. Maintaining accurate records of customer interactions and transactions.
  4. Collaborating with team members to improve customer service processes and ensure seamless communication.

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. Previous experience in customer-facing roles is highly desirable, but not essential.

If you are a driven and customer-focused individual looking for a challenging and rewarding career opportunity, please apply now

At Metacom Careers, we offer a comprehensive benefits package that includes paid trainings, 22 paid leaves, HMO, shifting schedule options, easy accounts available, retirement/life insurance for qualified staff, and company-sponsored trips or retreats. We prioritize employee growth and development, providing ongoing training and support to help you succeed in your role.