Online Store Manager

4 days ago


Quezon City, National Capital Region, Philippines CLC MARKETING VENTURES CORP. Full time
About CLC Marketing Ventures Corp.
We are a dynamic company seeking an e-commerce staff to join our team. As an e-commerce staff, you will be responsible for ensuring that products are traded online on our website. You will handle, transact, maintain customers' accounts and keep them satisfied.

Responsibilities:
• Provide prompt and personalized support to customers.
• Address queries, manage orders and ensure a seamless online shopping experience.
• Manage and update product listings on e-commerce platforms, ensuring accurate and appealing product information, images and pricing.
• Facilitate end-to-end order processing from placement to fulfillment, managing inventory levels and coordinating with logistics partners for timely deliveries.
• Stay updated on platform features and updates to maximize the effectiveness of online storefronts.
• Conduct market research to identify industry trends, analyze competitor strategies and provide insights to guide decision-making and maintain a competitive edge.
• Collaborate with the digital marketing team to implement and monitor e-commerce-focused marketing campaigns, promotions and advertisements.
• Build and nurture relationships with e-commerce customers through personalized communication and feedback management.
• Ensure the accuracy and quality of product information, images and customer-facing content, contributing to a positive user experience and minimizing returns or customer dissatisfaction.

Requirements:
• College graduate with preference in Business Administration, Marketing, Communications and Advertising, Business or a related field.
• At least 1-2 years in a related field as an e-commerce personnel.
• Knowledgeable regarding marketing, e-commerce and sales operations.
• With experience in handling Lazada, TikTok, Shopee and Shopify accounts.
• Professional, efficient and analytical mindset.
• With computer technical and marketing skills.
• Knows digital marketing, advertising & data analysis.
• Good oral and written communication skills.
• Ability to read trends and cycles.

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