Real-Time Operations Lead

About the Role:This is a unique opportunity for an experienced Call Center professional to take on a leadership position within our organization.As a Lead - Real Time Analyst, you will play a critical role in ensuring our team meets its goals and objectives, working closely with floor supervisors to drive improvements and resolve issues in real-time.You will...

Job SummaryWe are seeking a skilled Real-Time Operations Specialist to join our team. This is a critical role that requires strong analytical and leadership skills to ensure the efficient operation of our call center.About the RoleThe Real-Time Operations Specialist will be responsible for monitoring and quality control, supporting and guiding team members,...

Job Description:Sutherland Global is seeking a skilled and results-driven professional to lead our Real-Time Analysis team.The ideal candidate will have a strong background in call center operations and the ability to monitor service level performance in real-time.This role requires excellent analytical and communication skills, with the ability to extend...

Job Overview:Sutherland Global is a leading provider of business process outsourcing (BPO) solutions, seeking an experienced and results-driven individual to fill the role of Lead - Real Time Analyst.This position involves overseeing the real-time performance of our team, ensuring we meet contractual Key Performance Indicators (KPIs) such as Service Level...

Job SummarySutherland seeks a detail-driven Lead to oversee real-time analytics in our team. The ideal candidate is confident in their skills and experience, with a passion for building a fulfilling career.This role requires strong analytical and leadership skills, with the ability to make data-driven decisions and drive process improvements.

Job DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by...

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by...

Key ResponsibilitiesMonitor queues in real-time to identify risks to meeting contractual KPIsMake real-time call outs on performance and staffing level to floor supervisorsPrepare EOD performance analysis reportsThe successful candidate will be able to take the lead in making improvements and resolving issues, and will have demonstrated leadership skills.

Job OverviewSutherland is a global leader in delivering business process outsourcing solutions, and we are seeking an experienced Lead - Real Time Analyst to join our team.This role will play a critical part in ensuring the highest level of service quality and customer satisfaction.