Senior IT Infrastructure Lead

1 week ago


Pasig, National Capital Region, Philippines Career Professionals, Inc. Full time

Job Summary


As a key member of our team at Career Professionals, Inc., the Infrastructure Engineer Lead will be responsible for leading and managing the Event Monitoring Team.


Key Responsibilities



  • Lead and manage the Event Monitoring Team to ensure they have the necessary tools and resources.
  • Assign roles and responsibilities within the team and conduct regular team meetings to review performance and discuss improvements.
  • Oversee the continuous monitoring of IT infrastructure and applications, ensuring that all critical systems and services are monitored.
  • Establish and maintain monitoring thresholds and alert configurations.
  • Ensure that events are accurately logged in the event management system and categorized based on their nature and potential impact.
  • Prioritize events to ensure timely response to critical issues and develop procedures for event response.
  • Collaborate with Incident Management, Problem Management, and other ITSM processes to ensure that relevant information is shared to facilitate resolution and root cause analysis.
  • Generate regular reports on event monitoring activities and performance, analyzing event data to identify trends, patterns, and potential areas for improvement.

Requirements



  • Strong leadership and management skills.
  • Excellent communication and problem-solving skills.
  • Experience in IT infrastructure monitoring and detection.
  • Knowledge of event management systems and processes.
  • Ability to analyze data and identify trends and patterns.

What We Offer



  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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