Senior IT Infrastructure Lead
1 week ago
Job Summary
As a key member of our team at Career Professionals, Inc., the Infrastructure Engineer Lead will be responsible for leading and managing the Event Monitoring Team.
Key Responsibilities
- Lead and manage the Event Monitoring Team to ensure they have the necessary tools and resources.
- Assign roles and responsibilities within the team and conduct regular team meetings to review performance and discuss improvements.
- Oversee the continuous monitoring of IT infrastructure and applications, ensuring that all critical systems and services are monitored.
- Establish and maintain monitoring thresholds and alert configurations.
- Ensure that events are accurately logged in the event management system and categorized based on their nature and potential impact.
- Prioritize events to ensure timely response to critical issues and develop procedures for event response.
- Collaborate with Incident Management, Problem Management, and other ITSM processes to ensure that relevant information is shared to facilitate resolution and root cause analysis.
- Generate regular reports on event monitoring activities and performance, analyzing event data to identify trends, patterns, and potential areas for improvement.
Requirements
- Strong leadership and management skills.
- Excellent communication and problem-solving skills.
- Experience in IT infrastructure monitoring and detection.
- Knowledge of event management systems and processes.
- Ability to analyze data and identify trends and patterns.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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