Chief AR Strategist

2 days ago


Manila, National Capital Region, Philippines ENGINEERINGUK Full time

About the Role

We are seeking a highly skilled Chief AR Strategist to join our team at ENGINEERINGUK. As an AR Financial Operations Specialist, you will be responsible for managing a portfolio of customer receivables and working to maximize Amazon's cash flow by solving customer payment issues.

Key Responsibilities

  • Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
  • Full cycle of accounts receivable past due balances, including research, analysis and account reconciliations.
  • Call customers and schedule resolution sessions to understand the procure-to-pay cycles of our customers.
  • Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
  • Manage internal and external Accounts Receivable inquiries.
  • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
  • Understand the pain points of customers and solve our customer's problems.
  • Provide prompt, efficient, detailed, customer-oriented service to customers.
  • Escalate when appropriate to direct manager and/or senior leaders.
  • Keep detailed notes, task creation and reminders in our collections tools.
  • Act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
  • Analyze trends and suggest process improvements.


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