Chief AR Strategist
2 days ago
About the Role
We are seeking a highly skilled Chief AR Strategist to join our team at ENGINEERINGUK. As an AR Financial Operations Specialist, you will be responsible for managing a portfolio of customer receivables and working to maximize Amazon's cash flow by solving customer payment issues.
Key Responsibilities
- Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including research, analysis and account reconciliations.
- Call customers and schedule resolution sessions to understand the procure-to-pay cycles of our customers.
- Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
- Manage internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer's problems.
- Provide prompt, efficient, detailed, customer-oriented service to customers.
- Escalate when appropriate to direct manager and/or senior leaders.
- Keep detailed notes, task creation and reminders in our collections tools.
- Act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Analyze trends and suggest process improvements.
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