Delivering Exceptional Customer Experiences
1 day ago
We are seeking a highly skilled Customer Service Manager to lead our customer support function. The ideal candidate will have a proven track record of delivering high-quality support experiences and driving business growth.
Key Responsibilities:
- Develop and implement customer service strategies to align with business objectives
- Manage and train a team of customer support agents to ensure excellent customer service
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
Requirements:
- Minimum 6 years of experience in customer service, including at least 2 years in a managerial role
- Strong understanding of customer service best practices and customer journey management
- Proven ability to lead and manage a team of customer support agents
- Excellent communication and problem-solving skills
- Data-driven mindset with the ability to interpret customer feedback and metrics
What We Offer:
- Fully remote work environment
- Flexible leave policy
- Competitive compensation package
- Opportunities for professional growth and development
About Us:
- We are a leading provider of digital insurance solutions
- We are committed to empowering all insurance companies to make insurance 100% digital and accessible to everyone
- We value diversity and inclusion and are an equal opportunities employer
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