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Desktop Services Technician

3 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time

About the role

HCL Technologies Philippines Inc seeks a skilled Desktop Services Technician to provide high-quality technical support and troubleshooting services to our customers.

This full-time role involves:

  1. Responding to incoming support requests via phone or other communication channels
  2. Diagnosing and resolving various desktop, software, and hardware-related issues
  3. Delivering step-by-step guidance and training to users on software and system usage
  4. Maintaining accurate records of incidents and resolutions

We value candidates with strong technical skills, excellent communication skills, and experience in desktop support.

Key Responsibilities
  • Provide high-quality technical support and troubleshooting services
  • Communicate effectively with customers and internal teams
  • Develop and maintain accurate records of incidents and resolutions