Operational Strategic Business Analyst

7 days ago


Metro Manila Davao Cebu, Philippines Nityo Infotech Services Philippines Inc. Full time
Company Overview
Nityo Infotech Services Philippines Inc. is a dynamic and innovative company that offers exceptional career opportunities for professionals seeking growth and challenges.

Job Description
The Capacity Planner will play a critical role in analyzing and interpreting complex data to support operational and business decisions. This individual will work closely with cross-functional teams to develop and implement strategic plans, ensuring seamless execution of business activities.

Key Responsibilities:
- Compile and analyze large datasets to identify trends and patterns
- Present findings and recommendations to stakeholders through clear and concise reports and presentations
- Collaborate with operations teams to develop and implement short-term and long-term strategic plans
- Analyze and interpret key performance metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time

Required Skills and Qualifications:
- 3-5 years of experience in capacity planning, forecasting, and scheduling with 2 years of experience in workforce management
- Strong analytical and problem-solving skills, with the ability to process complex data and make informed decisions
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Intermediate to advanced proficiency in PC-based software programs and automated database management systems, including Excel and PowerPoint

Preferred Skills:
- Bachelor's degree in business, economics, finance, mathematics, or a related field
- Experience working in the healthcare industry
- Proficiency in Workforce Management (WFM) software, including NICE IEX, Aspect, and Verint
- Strong analytical and critical thinking skills to identify trends and influence business decisions
- Excellent oral and written communication skills

Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

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