Customer Service Representative

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time $5,000 - $10,000

As a pivotal point of contact, you will handle customer inquiries, resolve issues and ensure satisfaction. Our ideal candidate is a proactive problem-solver with exceptional communication skills who can deliver outstanding service to customers.

Key Responsibilities:
  • Respond to customer inquiries via multiple channels with professionalism and empathy
  • Resolve complex cases promptly and escalate when necessary, collaborating with team members to drive resolution
  • Maintain and update records, including case notes and resolution status
  • Provide product information, ensuring customers have a clear understanding of offerings
  • Cultivate partnerships with client teams to enhance support processes and customer experience
Qualifications:
  • Proven experience in customer-facing roles or support positions
  • Strong analytical skills and ability to remain composed under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software platforms, such as Zendesk, Freshdesk or HubSpot
  • Ability to work independently, manage time effectively and meet service-level expectations
Benefits:

You will be part of a dynamic team working together to deliver world-class support services.

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