Service Delivery Manager

1 day ago

Antipolo City, Calabarzon, Philippines beBeeOperations Full time ₱350,000 - ₱550,000
About Us

At our organization, we provide exceptional support that scales with growth. We are more than just a service provider - we're a strategic partner committed to operational excellence and strong client relationships.

Job Summary

We seek an experienced Client Operations Manager to join our team. This role is pivotal in ensuring our clients receive top-tier service, fostering long-term partnerships rooted in value.

  • Act as the primary liaison for clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
Operational Leadership
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
Onboarding & Service Delivery
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
Team Leadership
  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.
Required Skills & Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools, project management platforms, and data reporting tools.
Key Competencies
  • Strategic Thinking & Problem-Solving
  • Client-Centric Approach
  • Operational Excellence & Process Improvement
  • Financial Acumen & Resource Management
  • Risk Mitigation & Compliance Awareness
Why Join Us?
  • Drive client success for global organizations.
  • Growth Opportunities: Be part of a fast-growing company with room to advance.
  • Flexible Work Environment: 100% remote work.
  • Collaborative Culture: Work with passionate, purpose-driven professionals.

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