Compliance Officer
6 days ago
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. We help our clients represent, protect, and grow their brands by leveraging our cloud-based infrastructure and expertise in various sectors.
We take pride in our People First culture, which emphasizes collaboration, creativity, and continuous improvement. Our comprehensive benefits package and supportive work environment make us an attractive employer for top talent.
Key Responsibilities: The successful candidate will be responsible for developing and implementing quality strategies, managing a team, and driving accountability. They will work closely with clients to discuss policy changes and ensure compliance with our Service Level Agreements (SLAs).
Your Key Responsibilities Include:
- Developing a clear quality strategy that aligns with our business objectives.
- Mentoring and managing a team to achieve quality performance goals.
- Liaising with clients to discuss policy changes and ensure compliance.
- Investigating sensitive issues and working with cross-functional teams to resolve them.
- Staying up-to-date with industry trends and best practices.
Requirements: Experience in managing quality control/quality analysis organizations or leading cross-functional quality improvement projects and teams. 3+ years of demonstrated management ability across diverse functions.
Desirable Skills: Strong practical experience with Excel (PivotTable, Charts, Statistical functions). Strong critical thinking and exceptional problem-solving skills.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.
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