Business Intelligence Analyst

We are seeking a skilled Business Intelligence Analyst to join our organization. The ideal candidate will have expertise in analyzing business data and developing solutions to drive organizational growth.

This role involves working closely with clients and internal teams to bridge the gap between technical and non-technical project needs, scoping, and communication. Key responsibilities include supporting clients and teammates through initial implementation and platform adoption, reviewing & scoping support tickets, and assessing client requests to appropriately scope next steps.

• Analyzing client business rules and aligning them with baseline configuration options
• Solutioning client implementations based on client needs and platform architecture
• Scheduling and facilitating client meetings for site configuration and delivery
• Managing and tracking progress on client deliverables
• Reviewing client sites and usage metrics to proactively identify issues
• Working with client staff to encourage platform adoption and usage
• Reviewing and responding to support tickets and other client correspondence
• Partnering with our engineers to address client issues and verify solutions
• Analyzing data discrepancies and logic implementation
• Collaborating with data engineers on business rules and logic implementation
• Identifying opportunities to expand client subscriptions to meet additional data needs
• Surfacing client feedback and needs to product management
• Educating clients on product usage and best practices
• Documenting new product features and common support scenarios

• Preferably 2-4 years of client-facing business analyst and/or technical project management experience
• Has worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity
• Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

Experience with Tableau or Microsoft Power BI

Familiarity with programming languages (preferably SQL and Python) or comfortable working with programming queries

Experience with data governance and business intelligence & analytics

Demonstrated ability to learn and understand software applications

Excellent verbal and written communication, organization, and follow up skills

Excellent relationship building skills

Proven ability to handle multiple tasks with minimal supervision

Ability to work effectively within a fast-paced, deadline-driven environment

Comfortable working with technical & non-technical clients and team members

Strong problem-solving skills

Able to work independently and collaboratively

Enjoys technology and data

Can explain technical concepts to others using clear and concise language

Cool under pressure, thinks on their feet, and handles the unexpected with grace

Effortlessly builds strong relationships with clients

Highly motivated self-starter who wants to make valuable contributions to the team from day one

Our organization amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. We help mission–driven organizations and associations solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Our solutions suite is built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, bound by a common purpose to serve the organizations that make our communities a better place to live.

We're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.