Customer Support Specialist

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $50,000

Role Overview

We are seeking a skilled Customer Support Specialist to join our remote team. This role involves addressing customer inquiries via phone, email, and live chat, and being the primary point of contact between customers and our organization.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Provide product advice and guidance to customers to ensure they get the most out of our software.
  • Track customer interactions and provide feedback to relevant teams.
  • Assist prospects during their trial period and conduct product demos.
  • Serve as a conduit for customers to communicate product and feature requests to Product Managers.
  • Contribute to the Support Knowledge-base.
Requirements:
  • At least 1-2 years of experience working directly with customers, preferably in SaaS.
  • Excellent written and verbal communication skills in English.
  • Attention to detail and ability to remember important customer details.
  • Growth mindset and self-motivated approach to learning and development.
  • Experience with technology and tools like Intercom and Salesforce is a plus.
Benefits:
  • Unlimited PTO policy for work-life balance.
  • Company offsite to celebrate milestones and encourage team meetups.
  • Social time with coffee chats, game-playing, and more.
  • Equity for all full-time roles.
  • Generous health insurance for employees and their families.

Equal Opportunity Employer: We value diversity and inclusion in the workplace and strive to be an equal opportunity employer regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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