Hospitality Services Coordinator
2 weeks ago
The Restaurant Area Manager position at The Standard Hospitality Group is a critical role that ensures the success of our restaurants. This individual will oversee the day-to-day operations, maintain operational standards, and drive the delivery of exceptional customer service.
Responsibilities and Expectations- Operational Standards:
- Ensure the highest level of operational standards across all assigned restaurants.
- Maintain accurate records of equipment maintenance and servicing.
- Regularly evaluate and improve store performance through visits and assessments.
- Address and resolve customer complaints promptly and professionally.
- Develop and implement strategies to achieve labor cost targets.
- Analyze restaurant data and management reports to inform business decisions.
- Effectively manage food cost, spoilage, yield, and labor budgeting for profitability.
- Understand and interpret store financials, including top-line, bottom-line, controllable expenses, and food cost.
- Lead, develop, and coach restaurant managers and team members at all levels within assigned restaurants.
- Complete performance appraisals and individual development plans for restaurant managers and team members.
- Determine and fulfill training needs and arrange necessary training sessions.
- Bachelor's degree in HRM, Culinary Arts, Food Technology, or related field.
- Minimum 10 years of experience in the food and beverage industry, including 5 years in a similar role.
- Strong market insight into new products and competitors.
- Excellent communication, leadership, customer service, and people management skills.
- Familiarity with food and beverage safety and hygiene procedures.
- Experience working in a structured organization with established systems.
- Store operations knowledge (BOH, FOH, and commissary functions).
- Expertise in managing food cost, spoilage, yield, and labor budgeting.
- Familiarity with financials, including expenses and food costs.
- Proven track record in handling, training, and coaching at least 5 direct reports.
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