Job Title: Senior Customer Service Representative

6 days ago


Pasig, National Capital Region, Philippines Arkema Full time

Key Responsibilities:

  • Provide high-level customer support and consultation services to internal stakeholders, resolving complex issues and concerns.
  • Develop and maintain strong relationships with customers, understanding their needs, preferences, and pain points.
  • Create and execute plans to improve customer satisfaction, loyalty, and retention rates.
  • Collaborate with cross-functional teams to develop and implement customer-centric processes and initiatives.
  • Manage and analyze customer feedback and complaints, driving positive change and continuous improvement.
  • Lead and mentor a team of customer service representatives, fostering a culture of excellence and teamwork.


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