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Travel Coordinator

3 weeks ago

Manila, National Capital Region, Philippines Vericom Inc. Full time

About Vericom Inc.

We are a trusted BPO partner specializing in BFSI sectors, including commercial banks, insurance companies, healthcare, and travel. Our team provides 24/7 support, back-office management, tech support, and reservation services to our clients.

Job Summary

We are seeking a skilled Travel Coordinator to join our dynamic team. The ideal candidate will have a background in the travel industry, sales, or customer service, and be proficient in online booking systems and travel-related software.

Key Responsibilities:

  1. Handle and confirm hotel reservations with accuracy
  2. Deliver outstanding customer service and support
  3. Ensure all bookings and transactions are processed efficiently
  4. Resolve booking issues and travel-related concerns promptly

Required Skills and Qualifications

  • Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field (preferred)
  • Certification or training in travel management or customer service is a plus
  • Background in the travel industry, sales, or customer service (e.g., travel agent, booking coordinator)
  • Familiarity with online booking platforms like Expedia, Booking.com, and Airbnb
  • Experience handling customer inquiries and managing accounts

Technical Skills

  • Proficiency in online booking systems and travel-related software
  • Familiarity with CRM tools for customer management
  • Basic knowledge of office applications (Excel, Word, Google Workspace)
  • Strong research skills for finding the best travel deals and accommodations

Communication & Customer Service Skills

  • Excellent verbal and written communication skills
  • Ability to resolve issues professionally and make suitable travel recommendations
  • Strong customer focus with problem-solving abilities

Industry Knowledge & Problem-Solving

  • Awareness of travel trends, flight routes, destinations, and visa requirements
  • Ability to handle booking conflicts, travel disruptions, and customer concerns effectively

What We're Looking For

  • A motivated and detail-oriented individual
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment