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Customer Experience Representative

1 week ago

Quezon City, National Capital Region, Philippines J-K Network Services Full time

Company Overview:

J-K Network Services is a leading business process outsourcing (BPO) company with over 30 years of experience in the Philippines. We serve clients across various industries, providing high-quality services that meet their needs.

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer care and customizing solutions for esteemed clients of commercial banking.

Key Responsibilities:

  • Initial point of contact by phone for clients requiring prompt maintenance and servicing across many commercial banking product categories
  • Work together with stakeholders to address a client's issue
  • Accountable for determining and meeting the needs of consumers, both present and future

Requirements:

  • Amenable to work in a shifting schedule
  • At least 2-3 years Call Center experience
  • Open for Non-Bachelors Degree
  • Amenable to attend face-to-face interview once requested
  • Amenable to be trained on site

Benefits:

  • HMO with 2 dependents
  • Retirement Plan
  • Medical Reimbursement
  • Insurance Coverage
  • 30 leave credits per year

Recruitment Process:

The recruitment process involves an Operations Interview (face-to-face), 2 Assessments (online), HR Interview, Reference Check, and Job Offer.