Call Center Resolution Expert
5 days ago
**Job Title:** Call Center Resolution Expert
**Job Summary:** We are seeking a highly skilled Call Center Resolution Expert to join our team. As a key member of our customer support team, you will be responsible for handling customer complaints and providing effective solutions in a timely manner.
You will also be managing large amounts of incoming calls, following established communication procedures and guidelines, and resolving product or service problems by clarifying customers' concerns.
In this role, you will have the opportunity to work with a dynamic team and develop your skills in customer service, problem-solving, and communication.
**Responsibilities:
The ideal candidate will have:
- a minimum of 6 months of experience in a BPO environment
- the ability to convey information effectively with a neutral accent
- knowledge of MS Office applications
- willingness to work night shift or shifting schedules
- good communication and presentation skills
**Benefits:**
As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, opportunities for career growth and development, and a supportive work environment.
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