Customer Service Representative
1 week ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Staff Outsourcing Solutions. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.
About the Role:This role involves handling customer inquiries via phone, email, and chat, resolving issues efficiently, and providing product information. You will be required to work collaboratively with cross-functional teams to achieve sales targets and deliver exceptional customer experiences.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via various channels
- Resolve customer complaints and issues in a professional and courteous manner
- Meet or exceed sales targets through upselling and cross-selling
- Work closely with internal teams to ensure seamless communication and collaboration
To be successful in this role, you will need:
- At least 6 months of experience in a customer-facing role
- Excellent verbal and written communication skills
- Average typing speed of 45-50 WPM
- Knowledge of e-commerce and retailing is a plus
- Ability to multitask and prioritize tasks effectively
We offer a competitive salary, which is estimated to be around PHP 30,000 - 40,000 per month, depending on qualifications and experience. Other benefits include:
- Competitive salary and possible negotiation based on qualifications
- Monthly Incentive Rewards on successful orders and Attendance Productivity
- Full-time employment and Career Growth opportunities
- Easy access to the Metro Cebu area
- One-day application process
- Service Incentive Leaves upon regularization
- Attendance Productivity Incentives
- Hazard Pay within qualifying hours
- Stable job with regular salary appraisals
- Holiday and Night Differential Premium Pay Rates
- Job promotion possible with drive and motivation
- HMO/Health Insurance
- Work-Life Balance
- Free Pre-hiring Medical Laboratories
- Free Coffee
Please note that these figures are estimates and may vary based on individual circumstances.
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