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Email Support Agent

2 weeks ago

Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel (TORCH) Solutions is looking for a skilled Email Support Agent to join our team. As an Email Support Agent, you will play a crucial role in delivering exceptional customer experiences by providing timely and professional email support.

About the Position

The successful candidate will have a proven track record of managing customer inquiries and resolving issues efficiently. You will also stay up-to-date with campaigns and promotional releases, ensuring seamless communication with internal and external stakeholders.

To excel in this role, you will need strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service platforms. Additionally, you should be committed to delivering excellent customer service, maintain a positive attitude, and adapt to changing priorities.

Key Responsibilities:

  1. Manage customer enquiries through emails, providing timely and accurate responses
  2. Stay on top of campaigns and promotional releases to ensure seamless communication
  3. Communicate customer feedback to internal and external stakeholders to drive process improvements
  4. Maintain a positive, empathetic, and professional attitude towards customers at all times

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.