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Booking Support Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Metacom Full time
About the Role
As a Booking Support Specialist at Metacom, you will play a vital part in delivering outstanding customer service and ensuring seamless travel experiences for our clients. Your primary focus will be on responding to customer inquiries, resolving issues, and providing expert knowledge on travel policies and procedures.

Responsibilities Include:
  • Delivering exceptional customer service via multiple channels (phone, email, chat).
  • Proactively addressing customer concerns and resolving issues in a timely and professional manner.
  • Providing detailed information on travel options, including flights, hotels, and packages.
  • Collaborating with internal stakeholders to identify solutions and implement improvements.
  • Maintaining accurate records of customer interactions and resolving issues efficiently.
  • Staying up-to-date with company policies, travel industry developments, and regulatory changes.