Capacity Planning and Optimization Specialist

2 weeks ago


Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

Delivering exceptional customer experiences is our top priority. We're committed to innovation and technology to achieve this goal.

The role of a Capacity Planning Analyst involves:

  • Managing and monitoring customer service departments' response to incoming traffic, following the operational plan and utilizing ToM guidelines (Traffic Operational Management) to ensure the best level of service.
  • Acting proactively and with pace when there are deviations to the expected flow of traffic, using the full range of people resources available within Customer Operations at any given time.

The ideal candidate will have strong communication, time management, and stakeholder management skills, as well as the ability to act proactively and deal with conflict.

What We Offer
  • A competitive salary and benefits package.
  • The possibility to grow and develop in an exciting industry.
  • A modern and dynamic working environment.

We're an inclusive and supportive community where everyone is celebrated for being themselves.



  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Job OverviewThe Capacity Planning Specialist is responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce. This involves collaborating with business leaders, finance, and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and...


  • Manila, National Capital Region, Philippines ESR Healthcare Full time

    In this exciting role, you will have the opportunity to leverage your technical expertise to drive business growth and improvement. As a capacity planning engineer, you will be responsible for leading the development and maintenance of web-based dashboards and reports, collaborating with cross-functional teams to ensure seamless integration of capacity...


  • Manila, National Capital Region, Philippines Gear Inc Full time

    Job InformationAs a Regional Workforce Sr Lead at Gear Inc, you will play a pivotal role in evaluating business processes, anticipating requirements, and implementing solutions to drive operational efficiency. This includes day-to-day support for the originations, resolving issues affecting the organization, and ensuring successful system enhancements...


  • Manila, National Capital Region, Philippines GCash Full time

    About GCash:">GCash is a pioneering fintech company in the Philippines, dedicated to creating meaningful and convenient financial solutions for the nation. Our Technology & Operations team is responsible for ensuring the seamless operation of our IT infrastructure, and we are looking for a skilled professional to join us in this mission.">Job...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Overview:RingCentral is a leading cloud-based communications provider that enables human connections. We are looking for a skilled Capacity Planning and Forecasting Specialist to join our team.Key Responsibilities:Perform variance analysis, budgeting, and forecasting.Manage the budget including HC and controllable expenses.Track effectiveness of S&M programs...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    About the RoleThe Workforce Management Capacity Planner is responsible for compiling, analyzing, reviewing, forecasting, and trending complex data to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting, and business scenario planning. This includes collaborating with business leaders, Finance, and...


  • Manila, National Capital Region, Philippines MOVATE PHILIPPINES INC. Full time

    **Job Overview:**We are looking for a seasoned Capacity Planning and Scheduling Lead to join our workforce management team at MOVATE PHILIPPINES INC. The successful candidate will lead the development and implementation of capacity planning and scheduling strategies to drive business growth and efficiency.In this role, you will work closely with...


  • Manila, National Capital Region, Philippines Optum Full time

    About the RoleWe are seeking a seasoned Workforce Capacity Planner to join our team at Optum. As a key member of our organization, you will be responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale our evolving workforce.Key Responsibilities:Compile, analyze, review, forecast, and trend complex data to...


  • Manila, National Capital Region, Philippines RingCentral Full time

    About the Job:We are looking for a highly skilled Real Time Analyst to join our team at RingCentral. The successful candidate will have comprehensive knowledge in Workforce Planning principles and systems, forecasting, scheduling, time and attendance, utilization, productivity, shrinkage, workforce analytics, and relevant industrial awards and...


  • Manila, National Capital Region, Philippines Allegro MicroSystems, LLC Full time

    We are looking for a highly skilled Sr Planner, Capacity and New Product Introduction to join our team at Allegro MicroSystems, LLC. As a key member of our team, you will be responsible for driving process improvements and ensuring successful new product introductions.Job DescriptionThis is a full-time position based in Paranaque City, National Capital...


  • Manila, National Capital Region, Philippines Optum Full time

    Job OverviewWe are seeking a highly skilled Capacity Planning Strategist to join our team at Optum National Capital Region, Philippines.About the RoleThe Capacity Planner will be responsible for growing and developing as they conduct and manage outcomes of various studies. They will analyze, review, and forecast complex data for operational and business...


  • Manila, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechWe are seeking a skilled Capacity Planning Expert to join our team. This role is responsible for analyzing complex data trends, presenting findings, and supporting strategic business activities with data insights.Key Responsibilities:Analyze and review complex data trends to inform operational planning decisionsPresent findings to...


  • Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

    Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you....


  • Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full time

    About This RoleThe Workforce Management RTA Specialist plays a pivotal role in ensuring the efficient and compliant scheduling of Customer Care Advocates, as well as accurate tracking of their time and attendance.Key Responsibilities:Timekeeping System Management: Accurately and timely record employee hours, leaves, and absences.Discrepancy Resolution:...


  • Manila, National Capital Region, Philippines ESR Healthcare Full time

    As a senior capacity planning specialist at ESR Healthcare, you will play a critical role in driving innovation and efficiency in our capacity management procedures. Your primary responsibilities will include developing and maintaining web-based dashboards and reports, troubleshooting and resolving issues in existing dashboards, collaborating with the...


  • Manila, National Capital Region, Philippines Avature Full time

    Avature is seeking a talented individual to fill the role of Consulting Forecasting and Capacity Planning Leader. In this position, you will lead the development and implementation of strategies to improve forecasting accuracy, reduce labor costs, and enhance customer experience.About the RoleThis role requires strong analytical skills and expertise in...


  • Manila, National Capital Region, Philippines GCash Full time

    Do you want to take the first step in making Filipinos' lives better every day? Here in GCash, we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho you'll be working with:If you have a strong background in IT, computer science, or...


  • Manila, National Capital Region, Philippines Enshored Inc. Full time

    About the Role:We are seeking an experienced Capacity Management Analyst to join our team at Enshored Inc. The successful candidate will be responsible for analyzing and optimizing our workforce capacity to drive business efficiency.Key Responsibilities:Analyze historical data and current trends to forecast workforce demand and optimize capacity.Develop and...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    **About the Role:**The Business Operations Workforce Analyst is responsible for compiling, analyzing, reviewing, forecasting, and trending complex data to provide insights for internal and external talent pool assessments, headcount reviews, forecasting, and business scenario planning. This role collaborates with business leaders, Finance, and other...


  • Manila, National Capital Region, Philippines Optum Full time

    3 days ago Be among the first 25 applicantsPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business...