Capacity Planning and Optimization Specialist
2 weeks ago
Delivering exceptional customer experiences is our top priority. We're committed to innovation and technology to achieve this goal.
The role of a Capacity Planning Analyst involves:
- Managing and monitoring customer service departments' response to incoming traffic, following the operational plan and utilizing ToM guidelines (Traffic Operational Management) to ensure the best level of service.
- Acting proactively and with pace when there are deviations to the expected flow of traffic, using the full range of people resources available within Customer Operations at any given time.
The ideal candidate will have strong communication, time management, and stakeholder management skills, as well as the ability to act proactively and deal with conflict.
What We Offer- A competitive salary and benefits package.
- The possibility to grow and develop in an exciting industry.
- A modern and dynamic working environment.
We're an inclusive and supportive community where everyone is celebrated for being themselves.
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