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Operations Manager

1 week ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time
Job Description

As a Process Manager at Offshore Business Processing, you will lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies.

Collaborate with stakeholders to simplify workflows, conduct Lean Six Sigma training sessions, and plan and execute continuous improvement projects aligned with strategic priorities.

  • Main Responsibilities:
  • Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.
  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.
  • Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.