Digital Engagement Specialist
2 weeks ago
Job Description
We are seeking a highly skilled Digital Engagement Specialist to join our team. As an Online Support Specialist, you will be responsible for supporting our online presence, generating leads across various platforms, and providing sales processing support.
Your Responsibilities
- Generate leads for all products by implementing social media and communication campaigns that align with sales and marketing strategies.
- Oversee communications in owned and shared community groups through content and active inquiry response.
- Build relationships with potential customers through hyper-engagement, responding to comments and customer queries in a timely manner.
- Monitor and report on feedback, online reviews, and trends relevant to our brand and/or products.
- Provide monthly analytics and insights to support business decisions.
- Collaborate with cross-functional teams to ensure consistency in branding content.
About You
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. A strong understanding of social media platforms and their role in customer engagement is essential.
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