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Hotel Service Professional
2 weeks ago
The Shangri-La Group is a renowned hospitality brand with a strong presence in the Asia-Pacific region. Our hotels and resorts offer unparalleled luxury and service, setting new standards for the industry.
We are seeking a highly skilled Service Associate to join our team at the Horizon Club. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and contributing to the overall success of our hotel.
- Enhance guest relationships and loyalty scores through personalized service and attention to detail.
- Support the smooth operation of the Horizon Club by providing timely and professional assistance to guests.
- Handle all guest requests efficiently and effectively, ensuring that their needs are met and exceeded.
- Provide comprehensive guest services, including check-in and check-out procedures, to ensure a seamless experience.
- Contribute to the creation of memorable hotel experiences for all guests, exceeding their expectations and building loyalty.
To succeed in this role, you must possess strong interpersonal and communication skills, as well as the ability to work collaboratively as part of a team. Fluency in English and local language is essential, and you should be comfortable with challenges and opportunities to grow professionally.
