WFM Planning and Scheduling Expert

3 days ago


Manila, National Capital Region, Philippines MOVATE PHILIPPINES INC. Full time

Job Overview:

Movate Philippines Inc. is seeking a highly skilled WFM Capacity Planner and Scheduler to join our team.

  • The successful candidate will be responsible for forecasting staffing needs to ensure adequate coverage, creating schedules based on employee availability and skills, and managing absenteeism and documenting PTO balances.
  • This role requires strong analytical skills to analyze data, spot trends, and correct issues, as well as excellent communication skills to support and analyze Workforce Management tools.
  • The ideal candidate will also have experience in crafting short-term forecasting models, including volume, productivity, non-productive time, and FTEs.

Responsibilities:

  1. Develop and maintain accurate forecasts of staffing needs to ensure adequate coverage.
  2. Create and manage employee schedules based on availability, skills, and other factors.
  3. Manage absenteeism and document PTO balances to minimize disruptions to the business.
  4. Analyze data to identify trends and areas for improvement.
  5. Support and analyze Workforce Management tools to optimize resource allocation.
  6. Craft short-term forecasting models to inform scheduling decisions.
  7. Maximize efficient utilization of resources to achieve cost-effective schedules.
  8. Proactively ensure sufficient coverage at all times to meet contractual requirements.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with Workforce Management tools and systems.
  • Ability to work independently and as part of a team.
  • Highly organized and detail-oriented.


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