Customer Service Representative
3 weeks ago
We are seeking a highly skilled and organized individual to join our team as a Remote Receptionist - Healthcare. As a key member of our operations team, you will play a crucial role in ensuring seamless communication between clients, service providers, and management teams.
Responsibilities:- Client Support: Provide exceptional support to clients via email, phone, and other communication methods regarding appointments, services, and general inquiries.
- Scheduling Management: Manage the scheduling of appointments across our team of service providers, making adjustments as needed to accommodate client or service provider changes.
- Documentation and Record-Keeping: Ensure proper documentation of client interactions, including updating client files and payment details within our electronic medical record software (Medexa) and telehealth tools (Microsoft Teams).
- Administrative Tasks: Organize and maintain internal files, ensure compliance with privacy regulations (HIPAA or PIPEDA where applicable), and track and manage online payments within Stripe.
- Experience: Minimum of 2 years proven work experience in customer service, administrative support, or related field.
- Education: High school diploma or equivalent; post-secondary education in business administration or related fields is an asset.
- Skills: Excellent phone, email, and instant messaging communication skills; ability to manage multiple tasks with efficiency and attention to detail.
In this role, you will have the opportunity to work independently and as part of a team in a remote office environment. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Compensation:The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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Customer Service Representative
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