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Practice Management Optimization Lead

2 weeks ago

Quezon City, National Capital Region, Philippines Neolytix Full time

We are looking for a Practice Management Optimization Lead who can lead the development and delivery of training materials and programs for delivery teams. The successful candidate will have a proven track record in coaching teams and people development, with strong leadership and relationship management skills.

Responsibilities:
  • Collaborate with clients & delivery teams to understand pain points and tailor solutions
  • Establish strong relationships with clients, acting as a liaison to ensure their satisfaction
  • Coach and mentor delivery teams based in the Philippines to continuously improve service quality
  • Lead the development and delivery of training materials and programs for delivery teams
  • Implement a product mindset to drive continuous service improvements
  • Identify and create process improvements for client-facing operations
  • Travel as required based on business needs