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Global Operations Team Member

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Full time

In this role as a Global Operations Team Member, you will have the opportunity to work with a global team of experts in the field of network operations. Your primary responsibility will be to monitor and maintain the company's network infrastructure, ensuring that it runs smoothly and efficiently.

Key Responsibilities

The successful candidate will be responsible for:

  • Monitoring network infrastructure components on-premises and in the cloud

  • Collaborating with a team to provide 24/7 operational services

  • Assisting Infrastructure/DevOps/Application teams with monitoring and troubleshooting

  • Resolving incidents within the specified Service Level Agreement (SLA) timeframe

  • Providing first-level support for network infrastructure and device-related issues

  • Coordinating with third-party vendors, such as Telco, to resolve incidents promptly

  • Performing routine network health checks and maintenance tasks

This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.