Staffing Operations Manager
1 week ago
Job Overview:
The Recruitment Solutions Department is looking for an experienced Staffing Operations Manager to oversee our real-time workforce performance analysis function. In this critical role, you will be responsible for monitoring, managing, and optimizing our BPO environment's real-time workforce performance. Your expertise will ensure effective staffing levels, adherence to schedules, and service level achievement by tracking call volume, agent productivity, and operational efficiency.
Your Key Responsibilities:
- Oversee the analysis and optimization of real-time workforce performance
- Collaborate with operations and workforce management teams to drive business outcomes
- Ensure compliance with scheduling guidelines and policies
Requirements:
- 2 years completed in College
- 1 year experience in a related field
- Strong leadership and analytical skills
- Excellent communication and collaboration skills
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