Technical Support Representative
5 days ago
About the Role
">We are seeking a highly skilled and motivated Technical Support Representative to join our team. In this role, you will be responsible for providing desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks.
You will also provide effective customer service in a 24X7X365 production environment, utilizing soft skills and troubleshooting skills to resolve client issues and questions.
The ideal candidate will have experience in Helpdesk support, Active Directory, and remote-user support, as well as excellent communication and customer interface skills.
Responsibilities
- Provide technical support to clients via phone, email, and on-site visits
- Perform installations, repairs, upgrades, backups, and other maintenance tasks
- Utilize soft skills and troubleshooting skills to resolve client issues and questions
- Document, track, and monitor client incidents in ticketing system
- Prioritize and escalate support incidents and requests based on business impact and documented guidelines
- Maintain passwords, data integrity, and file system security for the desktop environment
Requirements
- Experience in Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers
- 2 years and up experience in Active Directory (password reset, creation of accounts, etc.) Remote-user support
- Able to work on a Hybrid setup (up to 3x a week onsite)
- Excellent communication and customer interface skills
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network
- Knowledge of basic problem resolution and escalation practices
About Us
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. We are an equal opportunities employer and welcome applications from all qualified candidates.
-
Technical Support Representative
1 week ago
Pasig, National Capital Region, Philippines iSupport Worldwide Full timeTechnical Support Representative (German Speaking)3 days ago Be among the first 25 applicantsSalary: To be discussed during an initial interviewJob Description:Working in an inbound and outbound call center/office environment, Technical Advisors will provide comprehensive pre-sales, sales, and after-sales support to vendors, end-users, and dealers. This...
-
Technical Support Representative
5 days ago
Pasig, National Capital Region, Philippines Datamatics Full timeOn-site - Pasig 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionFirst point of contact for all users calling for Helpdesk Support hotline.Deals with hardware and application support queries and issues reported to the support desk.Take ownership and responsibility of issues from start through to a successful resolution.Escalate issues and involve Tier...
-
Technical Support Representative
14 hours ago
Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese BilingualsWe are seeking a skilled TSR Portuguese Bilingual to join our team at Tasq Staffing Solutions. As a Technical Support Representative, you will play a crucial role in delivering exceptional customer service to clients from the US, APAC, and EMEA regions.Key Responsibilities:Provide product technical support via phone...
-
Customer Service Representative
7 days ago
Pasig, National Capital Region, Philippines iSupport Worldwide Full timeCustomer Service Representative - Technical SupportiSupport Worldwide is seeking a highly skilled Customer Service Representative to join our Technical Support team.This is an exciting opportunity for individuals who enjoy delivering exceptional customer service and technical support.In this role, you will be responsible for providing comprehensive...
-
TSR (Technical Support Representatives)
2 weeks ago
Pasig, National Capital Region, Philippines Neks Job Philippines Full timeDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:With at least 1 year Technical Support Representative ExperienceAt least SHS Graduate or...
-
Technical Support Associate
5 days ago
Pasig, National Capital Region, Philippines Datamatics Full timeJob Summary:We are seeking a highly skilled and motivated Technical Support Representative to join our team at Datamatics.Job DescriptionThis is an exciting opportunity for a dedicated and customer-focused individual to provide exceptional technical support to our clients.As a Technical Support Representative, you will be the first point of contact for all...
-
Technical Support Representative
2 weeks ago
Pasig, National Capital Region, Philippines Gratitude Philippines Full timeE-COMMERCE (TECHNICAL SUPPORT) CAMPAIGNQualifications:- At least 2yrs BPO TECHNICAL SUPPORT EXPERIENCE- Above Communication skills- Amenable to Work Onsite- Guaranteed Pay of 57k salary package
-
Customer Support Representative
2 days ago
Pasig, National Capital Region, Philippines Hubstaff blog Full timeTechnical Support Job Description:We seek a Technical Support Representative who can effectively communicate with clients and provide them with high-quality technical support.Main Responsibilities:Client Interaction: You will interact with clients via email, chat, or phone to understand their technical issues.Troubleshooting: Troubleshoot problems and...
-
Technical Support Representative I
5 days ago
Pasig, National Capital Region, Philippines FIS Full timeTechnical Support Representative I (L1 IT Helpdesk)FISNegotiableOn-site - Pasig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionPosition Type: Full timeType Of Hire: Experienced (relevant combo of work and education)Education Desired: General Equivalency DiplomaTravel Percentage: 0%Are you curious, motivated, and forward-thinking? At FIS you'll have...
-
Technical Support Representative/Analyst I
4 days ago
Pasig, National Capital Region, Philippines FIS Full timeTechnical Support Representative/Analyst IFISNegotiableOn-site - Pasig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionPosition Type: Full timeType Of Hire: Experienced (relevant combo of work and education)Education Desired: Bachelor of Computer ScienceTravel Percentage: 0%As the world works and lives faster, FIS is leading the way. Our fintech...
-
BPO Technical Representative
5 days ago
Pasig, National Capital Region, Philippines Datamatics Full timeJob Overview:We are seeking a highly skilled and motivated Technical Support Representative to join our team at Datamatics.Job RequirementsYou will be responsible for dealing with hardware and application support queries and issues reported to the support desk.You will take ownership and responsibility of issues from start through to a successful...
-
Technical Support Representative
2 weeks ago
Pasig, National Capital Region, Philippines VISAYA KPO Full timeWE'RE HIRING Location: Ortigas, PhilippinesAre you experienced in Technical Support and Customer Service roles? Join Visaya KPO and take your career to the next level Requirements: Open to HS (Old curriculum) and SHS GraduatesAt least 6 months of BPO experience (blended CSR / TSR) Good to excellent communication skills Willing to work on-siteWhy Join...
-
L1 Technical Support Professional
5 days ago
Pasig, National Capital Region, Philippines FIS Full timeAbout the Job">We are seeking a highly skilled and motivated Technical Support Representative to join our team. In this role, you will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues, installing and configuring hardware and software, and maintaining accurate records of client...
-
Technical Service Representative
2 days ago
Pasig, National Capital Region, Philippines IQ-EQ Full timeWe're looking for a Technical Service Representative to join our team at IQ-EQ. As a key contributor to our professional services group, you'll be responsible for providing expert technical support to our clients worldwide.Responsibilities:Respond to client tickets in a timely manner, demonstrating knowledge and clear communication.Evaluate and escalate...
-
Technical Support Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Neks Job Philippines Full timeDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:With at least 1 year Technical Support Representative ExperienceAt least SHS Graduate or...
-
Technical Support Representative
5 days ago
Pasig, National Capital Region, Philippines One Contact Center Full timeWhat Do We Offer?An open, friendly and professional work environment.A professionally and personally rewarding career.Opportunities to grow and be promoted within the company.Performance incentives and employee perks and benefits.Competitive SalaryWork-life Balance Processes and ProgramsQualificationProficient in Structured Query Language (SQL)Phone and...
-
Technical Support Representative I
5 days ago
Pasig, National Capital Region, Philippines FIS Full timeTechnical Support Representative I (IT Helpdesk - Cebu)FISNegotiableOn-site - Pasig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionPosition Type: Full timeType Of Hire: Experienced (relevant combo of work and education)Education Desired: General Equivalency DiplomaTravel Percentage: 0%Are you curious, motivated, and forward-thinking? At FIS you'll...
-
Customer Service Representative
5 days ago
Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full timeAbout the Job:This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.As a Senior Customer Support Associate, you will be responsible for providing technical assistance to customers via various communication channels, including phone, email, and live chat.You will...
-
Start Today as a Customer Support Representative
2 weeks ago
Pasig, National Capital Region, Philippines Neksjob Full timeJob description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate...
-
Virtual Support Representative
10 hours ago
Pasig, National Capital Region, Philippines Valeros Business Company Full timeJob Overview">We are seeking a highly skilled Virtual Support Representative to join our team. As a key member of our remote call center, you will play a vital role in providing top-notch customer service and support to our clients' customers.