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The Technical Support Specialist role at Jocson College is a fantastic opportunity for individuals to provide top-notch technical assistance to our internal and external customers. This position involves troubleshooting, resolving, and escalating technical issues related to hardware, software, and networking systems.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. As a key member of our IT department, you will be responsible for providing first-line technical support via various media channels, including phone, email, and in-person interactions.
Main Responsibilities
- Provide timely and effective technical support to internal and external customers, ensuring that their issues are resolved promptly and efficiently.
- Troubleshoot complex technical problems, applying diagnostic techniques to identify root causes and recommend solutions.
- Collaborate with cross-functional teams, including engineering and field services, to resolve technical issues and improve overall service delivery.
- Stay up-to-date with the latest technology trends and advancements, continuously enhancing your knowledge and skills to deliver exceptional service.
Key Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year of experience in a technical support role, preferably in an educational institution or a similar environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management.
- Strong problem-solving skills, with the capacity to analyze complex technical issues and develop creative solutions.