Operational Support Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeOperations Full time ₱800,000 - ₱1,000,000

Job Summary:

This role is ideal for a highly organized and detail-oriented individual who can thrive in a fast-paced startup environment.

The Operations Associate will be responsible for managing candidate communications, sending out offers, coordinating onboarding events, and ensuring accounts and training are set up properly.

About the Role

The Operations Associate will play a key role in building and supporting the team that delivers care. Your initial focus will be on recruiting and onboarding new guides, ensuring they have everything they need to succeed.

Day-to-day, you'll manage candidate communications, send out offers, coordinate onboarding events, and make sure accounts and training are set up properly.

Key Responsibilities
  • Manage communications with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses throughout the process.
  • Oversee the onboarding process for new hires: send offer letters and track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding to-dos are completed.
  • Serve as the main contact for new guides during the hiring and onboarding process, fielding questions and ensuring a smooth experience.
  • Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
  • Assist in tracking and analyzing guide team performance, flagging issues and helping management address challenges.
Requirements
  • Prior experience working in a startup or similarly fast-paced, ambiguous environment.
  • Exceptional English communication skills (written and verbal) — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
  • Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped balls.
  • A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
  • Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
  • Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
  • Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
  • Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
  • A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the company grows.
  • Passion for making a positive impact on people's lives, especially through improving access to care and support.
Benefits
  • Remote Work: Fully remote — work from anywhere.
  • Work Schedule: Monday to Friday, 9:00AM - 5:00PM EST.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Health Coverage: HMO coverage after 3 months.
  • Direct Mentorship: Grow through guidance from industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.

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