Medical Customer Service Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeMedication Full time ₱800,000 - ₱1,500,000
Job Title:

Medical Contact Center Assistant I

Role Overview

This is a unique opportunity to serve as a trusted advisor for customers seeking clarity on medication side effects. The ideal candidate will have good written and verbal communication skills, understanding of regulatory requirements, pharmacovigilance practices, and technical proficiency with Microsoft Office suite.

Key Responsibilities
  • Respond to medical information queries, product quality complaints, and general queries received via telephone, email, or other channels.
  • Receive information, record, and report Adverse Drug Reactions within required timelines (per regulations and internal WI/SOPs).
  • Perform and support various activities including tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.
Required Qualifications and Experience
  • Non-degree + 3–4 years relevant experience (or 1 year safety experience) *
  • Associate degree + 2–3 years relevant experience (or 1 year safety experience) *
  • BS/BA.
  • MA/MS/PharmD.
  • Bachelor's or Master's in Pharmacy, Life Science, Medical Science, or related field.
  • Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
  • *Safety experience includes processing AE/SAE reports, generating narratives, queries, working within safety databases, and regulatory submissions.
  • **Relevant experience includes experience in the pharmaceutical, biotechnology, CRO industry, and related areas such as Medical Affairs, Clinical Data Entry/Management, Regulatory Affairs, or Quality Assurance.
Work Environment and Benefits

The role can be performed in an office environment or remotely, offering flexibility and comfort. Learn more about our EEO & Accommodations request here.


Additional Information

High accuracy with attention to detail is essential for this position. Team player with ability to work independently under moderate supervision is also required.

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