Business Operations Specialist

5 days ago


Makati City, National Capital Region, Philippines ING Hubs Philippines Full time
Job Description

We are building the ESG Operational readiness team and looking for a Customer Journey expert to join our team within the Global COO Risk organization.

As a Customer Journey expert, you will play a crucial role in the team by actively working with programs, domain experts and implementation teams across different business lines [ Wholesales Banking, Business Banking and Retail Banking] to achieve the key objective of operationalize global ESG activities.

  • Coordinate the execution of global ESG operational activities across different areas of the organization [ Wholesale Banking, Business Banking and Retail Banking], including identify what Subject Matter Experts (SMEs) currently doing and bring information together to create an end-to-end business process mapping. Always keep in mind, this is a fast-changing topic, improvement and changes are constantly happening, so as the process.
  • Optimize and strengthen the current processes that allow ING to delivery the Terra sustainability report to both internal and external stakeholders;
  • Critically assess legacy processes and improve them toward a sustainable target operating model;
  • You pay attention and demonstrate the essential inter-relationships and interdependence between the process steps, and reminds us that the strength of a chain depends upon its weakest link.
  • You optimize the process with structured roadmap in an agile setting, and constantly prioritize when new information emerges, taking your stakeholders along in the process.
  • You contribute to functional risk & control compliancy to mitigate business and operational risks.
  • Most importantly, you connect people, topics, and expertise. Continuously communicate with all relevant stakeholders.


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