Revenue Cycle Expert

1 week ago


Manila, National Capital Region, Philippines iSupport Worldwide Full time
Job Overview

iSupport Worldwide seeks a highly skilled Revenue Cycle Expert to manage the collections process and ensure timely payments from our Enterprise clients.

Main Responsibilities

The successful candidate will:

  • Manage and monitor outstanding invoices from hospitals, healthcare systems, and Enterprise clients;

    • Follow up on past-due accounts via email and phone to ensure timely collections while maintaining positive client relationships;

    • Research and resolve payment discrepancies, obtaining missing documentation (POs, approvals, etc.).
  • Provide excellent customer service to Enterprise clients regarding billing inquiries and payment-related questions;

    • Investigate and resolve billing discrepancies in collaboration with internal teams (sales, customer service, operations);

    • Document collection activities and payment arrangements in CRM or AR tracking software.
  • Assist with creating and sending invoices to Enterprise clients in accordance with contract terms;

    • Ensure correct invoice coding based on hospital or facility-specific billing requirements;

    • Collaborate with sales and operations teams to verify documentation for billing (class rosters, POs, contracts, etc.).


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