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Operations Control Specialist

1 week ago

Makati City, National Capital Region, Philippines VFS Global Full time

VFS Global is a leading technology-driven outsourcing and service specialist, supporting governments and diplomatic missions worldwide with innovative solutions. With a presence in 153 countries, VFS Global effectively manages administrative tasks for visa, passport, and consular services, enabling client governments to concentrate on strategic activities.

About the Role

This role plays a vital part in ensuring operational compliance with policies, procedures, and contractual requirements across the region. Key responsibilities include identifying areas of non-compliance and developing recommendations to improve processes.

Essential Skills and Qualifications

  • Bachelor's degree holder
  • Prior experience in risk management or audit is beneficial
  • A minimum of 5-11 years of experience in visa facilitation operations, preferably with expertise in service excellence or quality assurance

Detailed Requirements

  • Ability to analyze process flows critically
  • Capacity to identify discrepancies in process adherence
  • Proficiency in root cause analysis and problem-solving