Business Growth Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time $100,000 - $120,000

Customer Experience Manager

In this pivotal role, you will spearhead the development and retention of our customer base through consistent engagement, quarterly business reviews, and meticulous management of our existing customers. Your primary objective is to maximize our customers' experience, driving growth through upgrades, product cross-selling, and maintaining an industry-leading customer churn rate.

You will be supported by a team of exceptional engineers, sales directors, and leadership who are dedicated to helping every employee excel in their career goals. This is an opportunity to make a tangible impact on our organization's success.

We value innovative thinkers and seek individuals ready to bring their unique vision and expertise to our team. If you're eager to contribute to a high-growth company that celebrates bold ideas and strategic thinking, we encourage you to apply.

  • Key Responsibilities:
  • Cultivate a deep understanding of our products, technology, software, and support methodology.
  • Leverage our proprietary software tools to maintain regular communication with customers, stay ahead of their technology initiatives, and position us for growth in the mid-market and enterprise segments.
  • Gain the trust of your assigned customers, serve as a trusted point of contact for questions and action items, and respond promptly when a customer has a positive experience with our organization across their lifecycle.
  • Implement strategic initiatives created in collaboration with our leadership to identify opportunities for product cross-selling and work with various resources throughout the sales cycle to ultimately win additional business.
  • Manage our proprietary CommandLink software tools, including CRM, quote tool, sales play automation tool, and KPI dashboards, to ensure metrics are met.
  • Promote a positive impact on our company culture, which is focused on maintaining a positive atmosphere as we rapidly grow into a U.S. leader for enterprise network, communications, and software solutions.
  • Required Skills and Qualifications:
  • A 4-year college degree or equivalent experience.
  • A quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services, and Software.
  • Effectiveness and comfort interacting with a customer's leadership team, including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and general computer software skills.
  • A positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • A charismatic personality that can quickly gain the trust of our customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
  • Benefits:
  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage the addition of great new people to our team.

Additional Details:

  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Software Development.
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