Asset Recovery Specialist

We are seeking an experienced Repossessor to join our team. The successful candidate will be responsible for performing collection and field activities to achieve desired delinquency and non-performing loan levels through prescribed leakage and collection rates.

This role requires a proactive and results-driven individual who can work independently in the field, managing assigned accounts based on due dates, outstanding balance, months in book, mode of payment, collection service area, and default/payment history.

• Review records of past transactions and negotiations to identify key trends and areas for improvement.
• Advise clients to pay now or obtain a promise to pay, utilizing effective communication and negotiation skills.
• Prioritize and manage assigned accounts, ensuring timely collections and minimizing defaults.
• Endorse accounts outside the collection service area or uncontactable to external collection agencies, maintaining a high level of professionalism and courtesy.
• Perform phone dunning on contactable accounts, following established protocols and procedures.
• Record client transactions using the collection system, providing accurate and detailed information.
• Identify reasons for default, source of income, and other relevant factors to inform future collections strategies.
• Request recommendations for waivers, payments, or discounts from CRC Head, leveraging their expertise and knowledge.
• Prepare necessary documents, including reports and presentations, to support business decisions.
• Conduct field visits and collections, working effectively with clients and stakeholders to resolve issues.
• Request appraisals of repossessed units with CIAD, ensuring accurate valuation and optimal recovery outcomes.
• Deliver repossessed units to designated warehouses, maintaining a high level of efficiency and productivity.

• A graduate of any 4-year business-related course, with a strong understanding of financial principles and practices.
• At least one year of relevant experience in collection is an advantage, but not essential.
• Willingness to work in the field around Bicol region, with flexibility to travel as required.
• Preferably with a driver's license and knowledge of motorcycle and 4-wheel driving, enabling efficient and safe transportation.
• Good oral and written communication skills, with the ability to build rapport with clients and colleagues.
• Proficiency in Microsoft Office, with experience in data analysis and reporting tools.
• In-depth customer handling ability, with a focus on delivering exceptional customer service.
• Good negotiation skills, with the ability to resolve disputes and achieve mutually beneficial outcomes.
• Good health condition, with the ability to work in a fast-paced environment and meet deadlines.