Operations Coordinator

3 days ago


Davao City, Davao, Philippines Sutherland Global Full time
About Sutherland Global:

Sutherland Global is a leading provider of business process outsourcing services, committed to delivering high-quality solutions to our clients. We value our employees and offer a supportive and inclusive work environment.

Job Description:

The successful candidate will be responsible for:

  • Monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs
  • Extending support to floor supervisors by making real-time call outs on performance and staffing levels
  • Coordinating offline activities
  • Preparing EOD performance analysis reports
Requirements:

Candidates must have at least one year of work experience in a Call Center environment, basic knowledge of MS-Excel, and a basic understanding of call center KPIs: AHT, Service Level. Strong verbal and written communication skills are essential, as well as flexibility to work in a 24/7 environment, including nights, weekends, holidays, and overtime as necessary.



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