
Day-to-Day Delivery Operations Coordinator
1 day ago
As a Dispatch Support Specialist, you will play a pivotal role in facilitating same-day deliveries across the US. This includes dispatching runs, communicating effectively with cross-functional teams, and interacting with driver agents to ensure seamless delivery operations.
The ideal candidate will possess strong communication and interpersonal skills, enabling them to provide excellent customer service, both written and verbal. Adaptability to new software technologies and changing market conditions is also essential for success in this role.
This position requires operationally efficient project management skills, as well as a passion for logistics and execution of rigorous business practices. Additionally, proficiency in Google Office Suite and remote work experience are highly desirable.
Key Responsibilities:
- Dispatch Deliveries: Utilize CXT dispatch system to create efficient routes given driver schedules, customer needs, and service level due times.
- Mastery of Dispatch System: Possess comprehensive knowledge of clients, drivers, and market-specific needs to provide direct, efficient communication and immediate feedback to drivers.
- Communication Skills: Develop strong relationships with General Managers, City Managers, and Supervisors to discuss driver supply needs and performance.
- Customer Service: Achieve on-time delivery metrics of 90%+ for all markets assigned and maintain positive interactions with customers via phone and email.
Requirements:
- Strong Communication: Excellent written and verbal communication skills.
- Responsibility & Dependability: Demonstrated responsible and dependable individual with flexibility to work assigned shifts, including weekends and holidays.
- Adaptability: Ability to adapt to new software technologies and changing market conditions.
- Project Management: Operationally efficient project management skills.
- Logistics Knowledge: Passion for logistics and execution of rigorous business practices.
- Technical Skills: Proficiency in Google Office Suite and remote work experience.
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